Step 1

Prepare by getting your home WiFi network name and password and obtaining the Solar inverter serial number and password.

You will find the serial number on the side of your solar inverter.  You will know it is the correct serial number because it will have a password directly below it.  For example:

Serial number: A181 XXX XXXX (the letter A followed by ten numbers)

Password: XXXXXXXX (eight numbers)

It may be easier to take a photo of this sticker.

Step 2

Download the iSolarCloud app onto a smartphone or tablet.  Do this by going to either the Apple app store or the Google android store on your phone or tablet.

Step 3

Open the application and begin the registration process.  During this process, you will be asked to enter your email address.  Directly after entering your email address, you will be asked for a code.  Please check your email for this code – it has been sent to your email as soon as you entered your email address.  

Once you have entered the code, please continue to follow the onscreen instructions.  The application has changed several times over the past year and instructions are difficult to document, however following the onscreen instructions should be easy.

Please ensure you keep international settings

If you have a battery installed, please ensure you select the ‘Residential Energy Storage’ option.  If you do not have a battery installed, please select the ‘Residential PV’ option.

Share your system monitoring with us

During setup you will also be promoted for an installer code.  Entering this code will allow GI Energy to co-monitor your system and allow us to diagnose problems and answer your questions with more insight.

GI ENERGY INSTALLER CODE: AUSEFN7J

If you have completed setup, but have not shared your system with us, you can do this by clicking on the settings cog on the top right of the main monitoring screen, clicking on plant configuration and scrolling down to the dealer/installer organisation code:

Why should you share your monitoring with us?  The simple answer is to that we can support you.  If you have a question about your system performance, savings or the app itself, we will be able to see what you see.  If there is a technical problem, we will be able to diagnose it faster so that we can resolve the problem quickly.

Rename your system  

During the registration process, you will be prompted with the system name.  The default system name will be the serial number.  We ask that you add more information to the system name to help us find your system in our list.  We suggest adding your first initial, surname and suburb to the serial number.  For example:

A12345678 should be changed to A12345678 – B.Builder – Brisbane

We’ve put together this quick guide to common problems.

If you’ve set up your monitoring application and there is no information being reported, there are several issues that you can check for:

1. You can go through the manual WiFi connection process to ensure your modem is talking to the solar inverter.  Please see Step 5 in the first section of this page.
2. Check your plant configuration.  You can find this on the app by clicking on the setting icon (Cog) in the top right hand corner above your overview.  Go to plant configuration.  If you do have a battery installed, you need to ensure your plant type is ‘Residential Storage’  if you do not have a battery, please ensure you have ‘Residential PV’ selected.  If this setting is incorrect, the inverter cannot talk to the Sungrow website or your application.
3. If the above issues are not resolving your connection issue, it may be due to the strength of your WiFi connection between the solar inverter and your modem.  If the distance between the modem and inverter is too great, or there are too many walls and obstacles between them you may need to install a WiFi booster for your home network. See the diagram below or download a copy of this diagram to take to your local computer retailer and purchase the WiFi booster.