Sungrow WiFi connection to modem

GI Energy notes

You can either guide the client over the phone or share these instructions with the client.

Sungrow WiFi re- connection guide

If you did not complete the WiFi setup process during the initial setup, or if your WiFi connection has dropped out for any reason, please follow this process.

You can manually add your home WiFi connection by going to the home screen of the iSolarCloud app. On the bottom right corner, you will see a 'More' icon.

Click this icon and select the ‘WiFi config’ option and follow the onscreen instructions.

You will be asked to leave the isolarcloud app and go to your phone or tablet settings to find your WiFi connections. Look for the Sungrow WiFi network (starts with SG-XXXXX) and connect to it.

Once your device is connect to the Sungrow WiFi, return to the iSolarCloud app.

Follow the setup process and you will be asked to select your home network name from a list of available WiFi networks. You will need to enter your home WiFi network password to complete the connection.

Proceed through the setup wizard and you should be shown a message advising a successful connection.

Once you see this screen - click next and exit the iSolarcloud app to return to your phone or tablet settings and change the WiFi back to your home network.

Note: If you've correctly connected your phone or tablet back to your home network, you should be able to do a normal internet search. If you can't, you may still be connected with the Sungrow WiFi network.

The final stage is to return to your iSolarcloud app and navigate back to the system. You may need to use the back arrows to get to this screen.

If you are still having problems connecting WiFi, read our troubleshooting guide for Sungrow WiFi networks.